Udder Surprise

FAQ

How did you come up with the name "Udder Surprise"?

Well it actually popped into our heads as we were thinking about starting this business. We wanted a name that best described the experience Cow Lovers would have with our product... and what better name than Udder Surprise right? They are candles with cow pictures and surprise jewelry in them, so it just made sense. We also wanted a name that would be easy to remember, and who would forget a name like that? The name marries our fans love of cows and fun.

What kind of jewelry can I get inside a candle?

You may get a pendant, a necklace, a bracelet or a ring (with more surprise items coming soon). You never know what you are going to get, it's an "Udder Surprise™" until you burn the wax down and your jewel is revealed! The jewelry that you get will be worth somewhere between $10 and $7,500. From time to time we will actually show you the fine jewelry that we will be putting in the candles on that particular month so keep an eye out on our website and facebook page to stay up to date.

Where is the actual jewelry in my Jewelry Cow Candle?

Patience is the key here because you have to burn the candle down for a few hours and sometimes more to see your jewelry. We ask that you please do not dig for your jewel (even though we know it's super hard to be patient and wait for it! hehe) because you risk ruining your jewel and or your candle. If you dig for your jewel too soon you can ruin your candle as it may cause it to tunnel and not burn properly so once again, please be patient and wait till you can totally see the foil prior to getting your jewel out with some tweezers and AFTER you blow out your candle.

Once I get the Jewel out of my Jewelry Cow Candle, do you guys offer a way to find the value or a free appraisal of my jewel for me?

Yes! We now offer a free appraisal of your jewel just visit the link Appraise My Jewel and upload a few pics of your jewelry and within 24 to 48 hours we will tell you the value of your jewel. Please keep in mind that during busy holidays like Valentine's Day, Mother's Day and Christmas time things can get really busy for us so appraisals can take a wee longer but we will always get back to you with the retail value of your jewelry.

What kind of scents do you offer?

As of right now we offer 5 wonderful scents but we have plans to grow to 100 scents or more! We will be open to taking suggestions for new scents and always adding a few scents each season. We will have all the major scent categories covered from foodie to floral to baked to perfume and beyond so please keep watching and you'll be sure to find a scent you love.

Can I choose the kind of jewelry that I want in my candle?

We do not have the option to specify the jewelry item you want inside your candle at this time. Your jewelry item may be a necklace, bracelet or ring ... it's an Udder Surprise™! We place rings of the most common ring sizes inside each candle. Most often the rings are sizes 6-8, but there is a possibility you may get a larger or smaller ring than 6-8.

If someone has a ring inside their candle that is either too big or too small then they most often will give out away to a friend or family member. Please note: you may find ring swap pages on Facebook if you wish to change your ring to a smaller or larger size!

What are your candles made of?

Udder Surprise candles are made from 100% soy wax and not from petroleum based parrafin wax, bees wax, or palm wax. They are also 100% Vegan!

Do you ship internationally?

No, not yet. However, we are working hard to be able to deliver all over the world from Canada to Europe to Australia and beyond. Our goal is to provide the amazing experience of Cow Candles to everyone.

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